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Repair Knowledge Base


All repair related questions and answers

General Questions


All general questions and answers

Carrier Contact Info


Contact information for all the carriers

Number Porting Guide


Phone number porting guide for carriers

Repair Knowledge Base

We repair all cell phones including; iPhones, PDAs, SmartPhones, Android cell phones, QWERTY keyboard cell phones, Touchscreen Digitizers, and charge ports for all carriers. We repair Makes such as Apple, Audiovox, Blackberry, Garmin, Google, HTC, Huawei, Kyocera, LG, Motorola, NEC, Nokia, Palm, Pantech, RIM, Samsung, Sanyo, Sharp, Sony Ericsson, UTStarcom, ZTE.

We repair tablets, notebooks, and various computer models. This includes all iPad versions, all Samsung tablets, and many other numerous devices.

We can usually repair your cellphone / device within a few hours after receipt. If the part is not in stock, we will let you know when it will arrive and then when your cell phone / device will be ready.

We have been repairing cell phones for over 5 years. We have certified trained technicians that have manufacturer technical knowledge. We use OEM (Original Equipment Manufacturer) parts which have been tested multiple times by our vendors and warehouse management team. We stand behind our work and ensure our customer satisfaction!

We have designed our website to display our current pricing promotions. Accurate pricing will be given at the time of drop-off. If any extra charges are incurred during the repair process, the option will be given to accept or decline these charges.

When you visit our location you pay for your device when the repair has been completed. Should your cell phone / device require a part that is not in stock, we may require that you pay for 50% down when you drop your device off and pay the rest upon completion of the job.

We offer a 14-Day Warranty with all our cell phone / device repairs. This covers any malfunctions that the installed part may cause. Any physical damage that occurs after the repair process cannot be guaranteed or warrantied.

We will hold your cell phone / device after we contact you regarding your repair for 30 days. After that time, your cell phone / device will be recycled per federal laws.

Depending upon the type of damaged your cell phone / device has experienced, your data may have been lost. We will notify you should the repair of your cell phone / device require the loss of data. We recommend that our customers periodically retrieve their data via memory cards or desktop managers to avoid possible data loss upon damage of the device and prior to any repair.

We recommend that you immediately remove the battery. Keeping the battery in your cell phone / device can create a short circuit to your cell phone / device's mother board.Don't be tempted to test your cell phone while it is still wet! It is also good to put your cell phone / device flipped open near a fan. Do not heat up your cell phone. Get your device to us immediately, we will disassemble it for you, dry it out and perform the appropriate tests to resolve water damage issues.

Yes, we can unlock most GSM cell phone models, as long as the device is fully paid for and owned by you. Once unlocked, you will be able to use it on multiple carriers around the world!

We do charge a service fee for a cell phone / device that has been evaluated for repair where at the customer's request we do not repair.


General Questions

Customer Service numbers for your respective mobile carrier can be found on the receipt you received at the time of purchase. Call that number and a representative will be able to assist you. Please keep in mind, most payments require 8-15 minutes of processing time to fully load.

We sell the most popular electronically-issued products from some of the world’s biggest brands. Our products fall under the categories Prepaid Wireless, Long Distance, International Recharge, Bill Pay, Transit, Digital Content, Prepaid Debit Cards and Gift Cards. For more details, refer to our store.

In many cases, the option to provide a refund is at the retailer's discretion. However, the following products are non-refundable, per the respective provider: Prepaid Wireless Refills, Pre-Packaged Accessories, Payments and Minute Add-ons, Refurbished Devices. Please refer to the store policy and printed receipt you receive from any of our locations.

Our Customer Service team can check on payment status for you. Call 1-877-636-2724 and have your receipt number available. This number is located on your bill pay receipt and begins with Invoice: followed by a series of numbers.

We carry over 35,000 products in our retail locations. To find a retailer close to you, please utilize our store locator.

There is a Customer Service number for your respective mobile carrier on the receipt you received at the time of purchase. Call that number and a representative will be able to assist you. If you need the contact details for your Carrier, this information can be retrieved from our FAQ.


Carrier Contact Info

Carrier Name Carrier Phone Carrier Website
AirLink Mobile 1-866-951-5465 www.airlinkmobile.com
AirVoice 1-888-944-2355 www.airvoicewireless.com/
Alltel 1-800-255-8351 www.alltelwireless.com/
AT&T 1-800-331-0500 www.att.com/GoPhone
Boost 1-888-266-7848 www.boostmobile.com/
Communication Depot 1-877-636-2724 www.stlphones.com
Cricket 1-877-523-0896 www.mycricket.com/
GoSmart 1-877-582-7788 www.gosmartmobile.com
H2O Wireless 1-888-374-4711 www.h2owirelessgsm.com
i-wireless 1-888-550-4497 www.iwireless.com/
Metro PCS 1-888-863-8768 www.mojomobility.com/
Net10 1-877-836-2368 www.net10.com/
Page Plus 1-800-550-2436 www.pagepluscellular.com/‎
Pure Prepaid 1-866-487-2899 www.pureunlimited.net/‎
Ready Mobile 1-800-516-0414 www.readymobile.com/‎
Red Pocket 1-888-993-3888 www.goredpocket.com
Simple Mobile 1-877-878-7908 www.simplemobile.com
Spot Mobile 1-866-450-2353 www.spotmobile.com/
STi Mobile 1-800-784-3277 www.stimobile.com/‎
Telcel America 1-800-220-9518 www.telcelamerica.com/
T-Mobile 1-800-866-2453 www.t-mobile.com/
Total Call 1-800-550-5265 www.totalcallmobile.com/‎
TracFone 1-800-867-7183 www.tracfone.com/
Ultra Mobile 1-888-777-0446 www.ultra.me
Univision 1-855-616-9530 www.univisionmobile.com
Verizon 1-888-294-6804 www.verizonwireless.com/prepaid
Virgin Mobile 1-888-322-1122 www.virginmobileusa.com/

Number Porting Guide

Account # is the SIM Card number and password is last 4 digits of phone number.

Account # is the 10-digit phone number and password is the 4 digit PIN.

Account number will be on the bill (it is NOT the phone number) - password will be your online password. For bundled bills, the account number will be a 12-digit number under your wireless account summary. Also, (only for bundled bills) you will need to call AT&T customer service for the passcode - it will be a 4 digit PIN number that they provide to you.

Call the AT&T Number Transfer Request Line at 1-888-898-7685 to get your account number - it is NOT listed on the online account. The passcode is your 4 digit PIN.

Account # is the 9-digit phone number and the PIN is the 4 digits to the immediate right of the phone number in the top right corner of your bill.

Account # is the full 20 digits of the SIM Card and password is last 4 digits of SIM number. But you need to call customer service at 1-800-643-4926 and ask them to release your number for porting so you might as well confirm the account # and PIN with them. They will ask you to provide the 3 most recent outgoing calls.

Call Boost to get your account number. It is NOT listed on your online account. Call Boost at 1-888-266-7848 to get your 9-digit account number. To reach a live person, wait for the opening message to go to English. When prompted, enter your Boost phone number. Press option "4" when the system says "Technical Issues, press 4." Next, listen to all of the 7 or so menu options. At the end of the all these menu options, wait 10 seconds, and you will be prompted to chat with a Boost Customer Care Representative by pressing "0" (zero)." When prompted, enter your 4-digit Boost PIN number. Then, wait to be transferred to a Boost Representative. Ask the account representative to give your the account number "for your personal record". Your passcode is your 4-digit PIN with Boost, the same PIN that you login with.

Account number can be found online or by calling Consumer Cellular - it is a 9 digit number. The passcode is usually the last 4 digits of your social security number. Also, the name and address must match

Account number can be found online or by calling the Cricket Porting Department at 1-866-351-7678 (then option #2). The passcode will be your Authorization ID (or "AID").

Go to: https://www.google.com/voice/unlock to unlock your number, See: https://support.google.com/voice/answer/1316844 for more information. Account number is 10-digit phone number – passcode is the last 4 digits of the phone number, unless you changed it to something eels. Customers full name and address must match. It will take 4 to 7 business days to complete. There's a $3 charge to port from google voice if the number wasn't originally ported to Google Voice.

The Account number is your phone number. The passcode is your 4-digit PIN number (the same PIN used when calling customer service). If you don't have a PIN you can set one up by calling 611 from your GoSmart phone and saying "no" when it asks you if you want to refill and then choosing "Manage my account" followed by "change my account pin"

Account # is the full 20 digits of the SIM Card or device Serial number and password is last 4 digits of SIM number. But you need to call customer service at 1-800-643-4926 and ask them to release your number for porting so you might as well confirm the account # and PIN with them. They will ask you to provide the 3 most recent outgoing calls.

Account Number is your phone number and the passcode is your login passcode - it will take between 3 to 5 days to port.

You need to call CS at 1-866-277-3221 to get your account # and password.

Account Number is a 9-digit number (not phone number). It can be found on your online profile. The passcode is your call-in passcode, (usually 8-digit birthday unless you changed it). For porting INTO Metro PCS call the porting department at 800-518-7519.

Account # is NOT the Phone Number – It is the MEID or IMEI serial number of the phone (this can be found on the back of the phone itself - under the battery, so remove the battery!) Or, if your are using a BYOP SIM Card, it will be the last 15 digits of your SIM Card number. There's conflicting information about the passcode with most sources saying NET10 doesn't use passcodes and to use 0000 if the operator you are porting to requires a passcode. To be on the safe side I recommend calling NET10, asking for the porting department and verifying your passcode or lack of one.

Account # is the 10 digit phone number. Passcode is always the last 4 digits of the phone number, unless you have changed it.

Account number is the phone number. The passcode is your four digit Account PIN which can be found by logging in to My Account on Ptel.com and clicking Account Details or by calling PTel at 866-225-5631

Account number is the 10-digit phone number and password is last four digits of the SIM ID

Account number is the 10-digit phone number and password is last four digits of the phone's MEID or ESN serial number

Login to your RingPlus dashboard, click the name of the account you wish to port out. On left, click Porting Your Phone Number under Device. Click the Port Out Your Number tab to view your account number and passcode which I believe is your 10-digit phone number and voice mail PIN.

Account # is an 8-digit number, labeled "Account" that's displayed on you online account page after you log in. Passcode is your 4 digit PIN if you set one up.

Account number is your phone number and the passcode is your online password (or last 8 digits of your SIM if you haven't changed it).

Account number is your 10 digit phone number. Solavei doesn't use passcodes. If your new provider requests a passcode, use your zip code. When submitting your port request with your new provider you must include your billing address and that address must have the correct billing zip code assigned to your Solavei account

Account # is NOT phone number, it's is a 9-digit number. - passcode is your "call-in" passcode when you call customer service.

Account # isNOT the Phone Number – It is the MEID or IMEI serial number of the phone (this can be found on the back of the phone itself - under the battery, so remove the battery!) Or, if your are using a BYOP SIM Card, it will be the last 15 digits of your SIM Card number. Passcode can be found on your online Straight Talk or TracFone profile page and is usually last 4 digits of the phone # or, for BYOP SIMs, the last four digits of the SIM ID. If no passcode is listed, set one up before porting.

Account number is at the top of your online statement. The password is the phone's MSL which can be found on the Devices screen of your online Ting profile, or in your activation email.

9 digit account number (NOT phone #) on your bill and can be a word for the password.

Your 11 digit phone number (1-NNN-NNN-NNNN) is the account number. The passcode is your 4-digit PIN number (the same PIN used when calling customer service). If you don't have a PIN you can set one up by calling 611 from your T-Mobile phone and saying "no" when it asks you if you want to refill and then choosing "Manage my account" followed by "change my account pin". If you forgot your PIN number or need other help call the porting department at 1-877-789-3106.

Account # is NOT the Phone Number – It is the MEID or IMEI serial number of the phone (this can be found on the back of the phone itself - under the battery, so remove the battery!) Or, if your are using a BYOP SIM Card, it will be the last 15 digits of your SIM Card number. Passcode can be found on your online Straight Talk or TracFone profile page and is usually last 4 digits of the phone # or, for BYOP SIMs, the last four digits of the SIM ID. If no passcode is listed, set one up before porting.

You need to call Ultra customer service at 888-777-0446 to get your account number and passcode.

Account # (on bill) ends in -00001 - passcode is "call-in" passcode when you call customer service. It is usually the last 4 digits of your social security number (unless you specifically changed it to something else).

Account Number is 10 digits, a dash ( - ) and 00001 (0123456789-00001). and the password is your 4 digit security PIN.

You need to contact Virgin Mobile customer service to get your account number - it will be a 9-Digit number - and the passcode is usually the customer's birthday in 6-digit format (2-digit month/2-digit day/2-digit year...example: 011065 for January 10th 1965) UNLESS you changed it to something else.


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